We're here to help! Get in touch with our support team.
For all inquiries, technical issues, billing questions, or refund requests:
support@vibereader.aiWe typically respond within 24 hours (Monday-Friday)
You can cancel your subscription at any time through your account settings. You'll retain Pro access until the end of your current billing period. Alternatively, email us at support@vibereader.ai and we'll cancel it for you.
Email support@vibereader.ai with the subject line "Refund Request" within 14 days of your purchase. See our Refund Policy for eligibility requirements.
Your current usage is displayed in your account dashboard. You can access it by clicking on your profile in the extension or visiting your account page.
Try these steps: 1) Refresh the page, 2) Reload the extension in chrome://extensions/, 3) Log out and log back in. If the issue persists, email us with details about the problem.
Yes! Your subscription is tied to your account, not your device. Simply install the extension and log in on any device.
We accept all major credit cards, debit cards, and PayPal through our payment processor Paddle.com.
Found a bug? Please email us at support@vibereader.ai with:
Have an idea for a new feature? We'd love to hear it! Send your suggestions to support@vibereader.ai.
For legal inquiries or privacy concerns, please review our policies:
We aim to respond to all support requests within:
Business days: Monday-Friday, 9 AM - 6 PM EST (excluding holidays)